Jennifer Kelly
Customer Service Manager

Since joining QwickRate in 1998, Jennifer has been exclusively dedicated to building and leading the Company’s customer service department. Under Jennifer’s direction, QwickRate has earned an enviable reputation for providing its subscribers with superior support and regulatory guidance. She and her team take great pride in the Company’s 98% customer satisfaction rating and 92% subscription renewal rate, which are both testaments to the quality of service QwickRate delivers. As part of her responsibilities, Jennifer is heavily involved with enhancements to the marketplace and its industry-leading QwickTools, all centered on the goal of making the process of direct funding and investing as automated and streamlined as possible for QwickRate subscribers.

Page Lively
Customer Renewal Manager

Overseeing, managing and renewing subscriptions for approximately 3,000 customer accounts is no small task, yet it’s one that Page Lively manages with expert efficiency and personal attentiveness. She continually interfaces with financial institutions throughout the United States, consulting with QwickRate customers concerning their liquidity and investing needs and providing instruction on how they can receive the best value from QwickRate’s nationwide CD marketplace. Page’s expertise in renewals provides an excellent bridge to the activities she performs in the areas of customer support and sales. Her contributions, along with the high marks QwickRate receives for product and customer-support satisfaction, account for the exceptional subscriber renewal rate of 92 percent.

Zoe Osborn
Customer Support Specialist

Helping prospects address their needs via the QwickRate marketplace is a talent that comes naturally to Zoe Osborn. Before joining our sales team, she was fully engaged in providing the highest levels of support to our subscribers as a member of the Customer Service group. Now, in her role as account executive, Zoe continues to ensure that new customers receive maximum value from their QwickRate relationship. Zoe also interacts with prospective and current members at the trade shows she attends for the marketplace. Her pre-QwickRate work experience includes nine years at Rare Hospitality, where Zoe spent three years as a manager educating and training staff in the organization’s quality performance standards. The sales guidance she provided employees led to two regional contest wins for her team. Zoe has lived in Georgia for 27 years, and attended the Art Institute of Atlanta where she majored in graphic design.

Debbie Walker
Director of Regulatory and Compliance

Debbie joined QwickRate in 1988.  At that time the “banking crisis” was in full swing and the industry was just beginning to undergo a period of regulatory restructuring.  Her interest in the regulatory issues and their potential effects on both QwickRate and the national CD market, led her to begin communicating with the regulatory agencies in an effort to further understand the effects that ongoing regulatory changes have on a financial institution’s national market activity. She meets annually with the FDIC and has conducted a series of conferences with various state and national field examiners. Debbie is a graduate of Kennesaw State University with a Bachelor of Business Administration Degree in Finance.  Read more

Andrea Krokey
Customer Support Specialist

Bio coming soon...