We got a 10 on our customer service score.
In a recent survey of our customers, 99.6% said our service lives up to their expectations. A whopping 80% gave their experience with QwickRate staff a rating of 10 – and 99% rated us an 8 or above! You can’t get much better than that. But you can be sure we’ll still be trying to. Providing awesome support, at no charge to you, is part of our DNA. We never want to leave a question unanswered. Or even the smallest percentage point unearned.
How we help.
- Answers – Via phone, email or live online chat
- Receive fantastic service the way you like it: quick, friendly and convenient
- Calls are answered in person - our pleasure!
- Pay nothing extra. Unlimited support is part of your subscription
Speed – Rapid setup, tools and ongoing enhancements.
- Our Marketplace set-up program gets you on board fast
- Complimentary online training, plus our helpful team, supply all the info you need
- Time-saving tools automate processes to make your life much easier
- All product enhancements and updates are included in your subscription
Knowledge – Friendly support from a staff of experts.
- Each team member has a decade or more of expertise in their area
- Benefit from our over 30 years of experience working with state and federal examiners
- Dedicated, on-staff regulatory team offers guidance on rules and requirements
- Industry specialists are standing by to assist QwickAnalytics and QwickBonds subscribers with guidance and expertise
Our Satisfied Customers
“I truly appreciate you reaching out about my issue. Some companies/institutions we partner with have very good Help Desks, but I have never in my 30-plus year banking career had anyone reach out to me as you have to proactively follow up.“
“We’ve always been impressed with the customer service provided by QwickRate and the time they take to discuss options and ideas with us. They are a true partner in our business.“
“In QwickRate, we've found genuine people with concern for our training and understanding of the product, and their service is patient and effective. QwickRate has opened up a deposit market for funding our loan needs and matching maturities. What a great tool! What great people! Thank you.“