QwickRate
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Service

We got a 10 on our customer service score.

In a recent survey of our customers, 99.6% said our service lives up to their expectations. A whopping 80% gave their experience with QwickRate staff a rating of 10 – and 99% rated us an 8 or above! You can’t get much better than that. But you can be sure we’ll still be trying to. Providing awesome support, at no charge to you, is part of our DNA. We never want to leave a question unanswered. Or even the smallest percentage point unearned.

How we help.

  • Answers – Via phone, email or live online chat
  • Receive fantastic service the way you like it: quick, friendly and convenient
  • Calls are answered in person - our pleasure!
  • Pay nothing extra. Unlimited support is part of your subscription

Speed – Rapid setup, tools and ongoing enhancements.

  • Our Marketplace set-up program gets you on board fast
  • Complimentary online training, plus our helpful team, supply all the info you need
  • Time-saving tools automate processes to make your life much easier
  • All product enhancements and updates are included in your subscription

Knowledge – Friendly support from a staff of experts.

  • Each team member has a decade or more of expertise in their area
  • Benefit from our over 30 years of experience working with state and federal examiners
  • Dedicated, on-staff regulatory team offers guidance on rules and requirements
  • Industry specialists are standing by to assist QwickBonds and QwickSentry subscribers with guidance and expertise

Our Satisfied Customers

“QwickRate’s customer service is paramount. Also, having the ability to consolidate the entire portfolio into one report that can be configured in various formats is mighty helpful.“

Robert Riley, President
Wharton County Teachers Credit Union

“The staff is very helpful and quick to respond to my questions. I really enjoy the live chat feature – it’s awesome. Our credit union uses QwickRate often and we find it very useful.“

Karla Duarte, Payment Systems Analyst
Sun Community Federal Credit Union

“A great service that is affordable and helps us get the best return possible. I am always telling other credit unions about your service.“

Mark T. Fraker, Chief Executive Officer
Chattanooga Federal Employees CU
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